Guest Experience Ambassador

14 hours ago


Doha, Baladīyat ad Dawḩah, Qatar The Ned & Ned's Club Full time

At The Ned & Ned's Club, we are committed to delivering exceptional guest experiences.

Job Description

The Guest Experience Agent will be responsible for managing incoming reservations, providing accurate information about services and availability, and addressing guest inquiries and resolving issues promptly and professionally.

Key Responsibilities
  • Manage incoming reservations through phone, email, and online booking systems.
  • Provide accurate information about services, rates, and availability to potential and current guests.
  • Confirm, modify, and cancel reservations as requested, ensuring accuracy and efficiency.
  • Address guest inquiries and resolve issues promptly and professionally.
  • Maintain organized and up-to-date records of reservations and guest details.
Requirements:
  • A minimum of 1 year experience in a similar role in a luxury background or a Degree/Diploma from Hotel Management.
  • Excellent interpersonal, written & verbal communication skills.
  • Proficient in English; Arabic is an asset.
  • Basic Opera knowledge; computer literate.
  • Outgoing personality & a can-do approach to assigned tasks.
  • Attention to detail and ability to multitask in a dynamic environment.
  • Creative thinker, striving to deliver excellent service to guests.
Benefits
  • One of the most iconic places to be and work.
  • Amazing learning and development program.
  • Discounted rates at The Ned Doha.
  • Fantastic career growth opportunities.


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