Hospitality Spa Coordinator

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full time

Hospitality Spa Coordinator Job Description

We are seeking a Hospitality Spa Coordinator to join our team at Ihgarmyhotels. As a key member of our spa team, you will provide exceptional service to our guests, ensuring a memorable and relaxing experience.

Main Responsibilities

  1. Manage spa reservations, confirming appointments and handling any cancellations or changes.
  2. Assist guests with information about spa services, treatments, and packages, recommending suitable options based on their needs.
  3. Process payments and handle guest transactions securely and accurately.
  4. Collaborate with spa therapists and other team members to deliver a seamless guest experience.
  5. Maintain knowledge of spa treatments, products, and facilities, providing expert advice to guests.
  6. Support the Spa Manager with administrative tasks, including guest record management and appointment tracking.
  7. Ensure compliance with hotel and spa policies, procedures, and health and safety regulations.

Requirements

A previous background in a receptionist or front-of-house role, preferably in a luxury hotel, spa, or resort environment, is beneficial. Excellent interpersonal and communication skills are essential, with the ability to build rapport with guests.



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