Hospitality Spa Coordinator
5 days ago
Hospitality Spa Coordinator Job Description
We are seeking a Hospitality Spa Coordinator to join our team at Ihgarmyhotels. As a key member of our spa team, you will provide exceptional service to our guests, ensuring a memorable and relaxing experience.
Main Responsibilities
- Manage spa reservations, confirming appointments and handling any cancellations or changes.
- Assist guests with information about spa services, treatments, and packages, recommending suitable options based on their needs.
- Process payments and handle guest transactions securely and accurately.
- Collaborate with spa therapists and other team members to deliver a seamless guest experience.
- Maintain knowledge of spa treatments, products, and facilities, providing expert advice to guests.
- Support the Spa Manager with administrative tasks, including guest record management and appointment tracking.
- Ensure compliance with hotel and spa policies, procedures, and health and safety regulations.
Requirements
A previous background in a receptionist or front-of-house role, preferably in a luxury hotel, spa, or resort environment, is beneficial. Excellent interpersonal and communication skills are essential, with the ability to build rapport with guests.
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