Operations Team Lead

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Arabian Calibration Dev. Rep Co. LLC Full time
Job Summary:

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Arabian Calibration Dev. Rep Co. LLC.

The ideal candidate will have 4 to 5 years of experience in customer support, operations, or a related role, along with a technical qualification such as B.Tech, Diploma, or equivalent other bachelor's degree.

Key Responsibilities:

  1. Conduct customer satisfaction surveys to identify areas for service improvement.
  2. Handle customer inquiries via phone, directing calls to the relevant department when necessary.
  3. Resolve customer issues efficiently and provide clear, step-by-step solutions.
  4. Manage payment processing and order deliveries.
  5. Assist customers in selecting the right products based on their needs and budget.
  6. Address customer concerns and complaints promptly and professionally.
  7. Build and maintain positive relationships with clients through phone and in-person interactions.
  8. Schedule and coordinate appointments according to client availability.
  9. Oversee and ensure smooth operational processes related to technical services and customer support.

Requirements:

  1. B.Tech, Diploma, or other equivalent qualification in bachelor's degree or a related field.
  2. 4 to 5 years of experience in a similar role.
  3. Strong communication and interpersonal skills.
  4. Proficiency in MS Office (Word, Excel, Outlook).
  5. Ability to manage multiple tasks and meet deadlines.
  6. Strong leadership and problem-solving skills.
  7. Ability to work both independently and collaboratively.
  8. Multilingual proficiency in English, Hindi, Malayalam, Tamil, and Arabic (spoken and written).


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