Hotel Credit Operations Manager
7 days ago
We are a leading hospitality company dedicated to providing exceptional guest experiences. Our mission is to deliver outstanding service and create memorable moments for our guests.
Job DescriptionKey Responsibilities:
- Collaborate with the Credit Manager to ensure efficient credit operations, adhering to all policies and procedures.
- Supervise Accounts Receivable activities, including billings, payment postings, and internal follow-ups to secure timely payments.
- Follow up on collections, taking necessary actions to emphasize overdue amounts and secure prompt payment.
- Provide regular updates to the Credit Manager on overdue accounts and any related information.
- Respond promptly to guest and credit card queries and account disputes, ensuring customer satisfaction.
- Review guest ledger high balances, making necessary follow-ups with Front Office to obtain additional credit information or immediate settlement.
- Organize global billings for conventions, seminars, and groups, ensuring accurate charging of services according to agreements.
- Monitor and manage advance deposits, ensuring proper credits or refunds as applicable.
Required Skills and QualificationsEducation, Qualifications & Experience:
A degree in hotel management or accounting, coupled with at least one year of experience within a hotel environment, is essential. Excellent verbal and written English communication skills, as well as computer literacy, are mandatory. Knowledge of Opera, Micros, FBM, and SUN System is an asset.
Knowledge & CompetenciesThe Ideal Candidate:
- Results-oriented and self-motivated with a positive attitude.
- Ability to think laterally and analytically, display high integrity, and identify, impact, and influence others.
- Strong team player, enthusiastic, flexible, and possessing the following competencies: Understanding Hotel Operations, Teamwork, Planning for Business, Supervising People, Understanding Differences, Supervising Operations, Effective Communication, Adaptability, Customer Focus, and Driving for Results.
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