Business Analyst for CRM Solutions
1 day ago
At lxbfYeaa, we are looking for a skilled Business Analyst to join our Deloitte Digital team in the Customer and Marketing portfolio. Our Digital Customer team focuses on designing and implementing sales and service experiences to bring customer strategies to life.
We require an experienced Business Analyst/Functional Consultant to help serve the business needs of our clients with technology solutions. The ideal candidate will have a strong understanding of CRM systems and be able to comprehend how they can impact businesses.
The successful candidate will work closely with business stakeholders to understand their objectives and gather detailed requirements for CRM solutions. They will then translate these requirements into effective and scalable processes, recommending best practices and functionalities to meet business objectives.
Key Responsibilities:
- Collaborate with business stakeholders to understand business objectives
- Translate business requirements into effective and scalable processes
- Recommend best practices and functionalities to meet business objectives
- Prepare business requirement documents and lead sign-off from business
- Conduct user training sessions and create user documentation
- Recommend reports and dashboard capabilities to extract meaningful insights from data
- Collaborate with the development team to oversee integrations with other systems
- Propose and implement enhancements to existing systems
Benefits:
We value our people and offer employees a broad range of benefits that promote professional growth and well-being.
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