Service Quality Assurance Director

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Snoonu Full time

Snoonu's mission is to radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Laundry Services are committed to delivering exceptional customer experiences.

We are seeking a talented Performance Manager for Laundry to join our team, who will be responsible for overseeing the performance and optimization of our laundry services.

Key Responsibilities:

  • Monitor and evaluate the performance of laundry operations, ensuring service quality, efficiency, and customer satisfaction meet or exceed expectations.
  • Build and maintain strong relationships with vendors and partners to ensure high-quality service delivery, negotiate favorable terms, and resolve operational challenges.
  • Identify opportunities to streamline laundry operations, reduce costs, and improve turnaround times without compromising quality.
  • Gather and analyze customer feedback to identify areas for improvement and implement initiatives to elevate the overall customer experience.

Requirements:

  • Bachelor's degree in Business, Operations Management, or a related field.
  • 3+ year of experience in operations management, performance analysis, or a related field, preferably within the laundry, hospitality, or service industry.
  • Strong analytical skills, with the ability to interpret data, track KPIs, and make informed decisions to drive performance improvements.


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