Customer Service Representative
1 day ago
About Us
At Hotelandresortsolution, we're committed to delivering exceptional guest experiences that exceed expectations. Our luxury hospitality brand connects guests to genuine places, people, and stories through personal interactions and heartfelt service.
Job Summary
We're seeking a highly skilled Guest Service Centre Agent to join our team in Doha, Qatar. As a key member of our front office team, you'll be responsible for providing top-notch customer service to our guests, handling incoming calls, and ensuring seamless communication with other departments.
Main Responsibilities
- Respond to guest inquiries in a professional and friendly manner, ensuring their needs are met and exceeded.
- Maintain effective communication with all related departments to guarantee smooth service delivery.
- Handle every query in a polite and courteous manner, addressing guest concerns and resolving issues promptly.
- Ensure total guest satisfaction by accurately taking messages and reporting any faults or modifications to the Manager.
- Deliver exceptional customer service consistently, maintaining a high level of professionalism and courtesy at all times.
- Handle outgoing calls on behalf of guests, providing timely assistance and support as needed.
- Manage the guest wake-up call sheet, ensuring calls are delivered promptly and to the established standard.
Requirements
- College diploma in hotel management or a related field.
- Previous experience as a Guest Service Centre Supervisor in Front Office is preferred.
- Excellent oral communication skills, with fluency in English both written and spoken.
- Experience with Front Office systems and ability to work effectively in a fast-paced environment.
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