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Front Office Team Leader
2 weeks ago
Company Overview:
">- Tivoli Hotels & Resorts has built a distinct charismatic character and elegant personality in all its properties.
- From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description:
">- Lead the Front Desk team to ensure seamless guest arrival and departure experiences through coordination of our market mix and VIPs.
- Develop and maintain standards for the department while adhering to Tivoli's core standards.
- Ensure a safe environment for guests and colleagues by following hotel Health and Safety policies.
Responsibilities:
">- Supervise daily activities of colleagues and guests.
- Lead, teach, coach, and inspire the Front Desk team.
- Empower colleagues to address any guest service challenges.
- Understand and promote the Hotel's vision.
- Communicate effectively with other leaders in the department and hotel.
- Strong attention to detail and highly organized.
Qualifications:
">- Minimum 1 year previous Front Desk supervisory experience in a Large Hotel preferred.
- Excellent knowledge of Micros-Opera Property Manager, Word, and Excel.
- Excellent written and verbal skills with high attention to detail required.
