IT Support Operations Manager

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar Snoonu Full time

We are a forward-thinking organization that leverages technology to drive innovation and transform how people live. Our vision is to be the first Qatari Super App, with a focus on delivering exceptional customer experiences.

About the Role

The Senior IT Support Specialist will oversee the IT support team and manage IT service operations, ensuring compliance with SLAs and maintaining high levels of performance and efficiency. This includes managing tickets and service boards, providing mentorship, training, and technical guidance to enhance team capabilities.

Key Responsibilities:
  • Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently.
  • Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timeline.
  • Oversee the support team's performance, providing comprehensive knowledge of IT infrastructure, including ticketing systems, network systems, software applications, and hardware management.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role.
  • Strong leadership and team management skills, with a proven track record in overseeing IT support operations.
  • Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions.


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