Senior Business Analyst
4 days ago
Job Description
Milaha Management System (MMS) 2.0 Governance
- Manage MMS Central, Milaha's official documentation registry/depository, as a single source of truth.
- Maintain the central document portal and ensure strict quality control over contents.
- Support the end-to-end documentation lifecycle, from tracking requests to final publication.
- Receive, review, and update process documents including flow charts, measurements, and policies.
- Evaluate documents for compliance with the Delegation of Authority (DOA).
Process Architecture
- Develop Milaha Process Architecture for transparent process documentation quality and maturity.
- Analyze MMS 2.0 library data for performance, customer satisfaction, and heat maps on areas needing attention.
- Conduct review and gap assessment for all submitted documents, identifying areas for improvement.
- Analyze documents, identify areas for correction, and recommend changes in line with approved templates and minimum standards.
- Quantify the impact of new or revised processes and change management requirements.
Program/Project Support
- Lead assigned activities, including SharePoint updates, meeting setup, minutes, and follow-up.
- Manage development/support of new initiatives agreed with leadership, such as process mapping and documentation.
- Provide implementation support/lead or monitor implementation for agreed initiatives and business units.
Requirements
- Bachelor's degree required.
- Project Management Certification desirable.
- Green Belt Certification desirable.
Experience
- 4-6 years experience in process analytics/documentation/project management.
- Formal training in Business and Process Management beneficial.
- Progressive work experience in process control and documentation/process life cycle.
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