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Dining Room Server

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar The Ned group Full time
Job Summary

We are seeking a highly skilled and experienced Waiter/Waitress to join our team at The Ned Doha. As a Waiter/Waitress, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests, and working collaboratively with our kitchen and bar staff to deliver outstanding service.

Key Responsibilities
  • Greeting and Seating
    • Welcoming guests warmly and escorting them to their tables.
  • Food and Beverage Service
    • Presenting menus and providing detailed information on menu items.
    • Taking accurate food and drink orders and relaying them to the kitchen staff.
    • Serving food and beverages promptly and accurately.
  • Guest Service
    • Anticipating guests' needs and responding promptly to requests.
    • Handling guest inquiries, comments, and complaints with professionalism and tact.
  • Teamwork
    • Collaborating with kitchen and bar staff to ensure smooth and efficient service.
    • Maintaining cleanliness and organization in the dining area.
Requirements
  • Customer Service Skills
    • Exceptional customer service skills with a friendly and approachable demeanor.
  • Communication and Interpersonal Skills
    • Strong communication and interpersonal skills.
  • Work Experience and Knowledge
    • Previous experience in a similar role in a luxury or lifestyle brand of hotel.
    • Familiarity with all menu items, including ingredients, preparation methods, and potential allergens.
  • Competencies
    • Customer Focus: prioritizing the needs and satisfaction of customers.
    • Communication Skills: clear and effective communication is crucial for taking orders accurately and addressing guest inquiries.
    • Teamwork: working collaboratively with kitchen staff, bartenders, and other front-of-house employees to deliver seamless service.
    • Adaptability: remaining calm and composed in high-pressure situations and adapting to changing circumstances.
    • Product Knowledge: a thorough understanding of the menu, including ingredients, preparation methods, and potential allergens.
    • Upselling and Salesmanship: promoting menu items, specials, and beverages to increase sales.
    • Problem-Solving: identifying and addressing guest concerns or issues promptly and effectively.
About The Ned

The Ned is a luxury hotel and club that offers a unique and exceptional experience for our guests. We are committed to providing outstanding service and creating a warm and welcoming atmosphere for all our guests. If you are a highly skilled and experienced Waiter/Waitress who is passionate about delivering exceptional customer service, we would love to hear from you.