Logistics Operations Expert

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

**Experience the Future of Air Cargo with Us**

At Qatar Airways Cargo, we're revolutionizing the air cargo industry with innovative solutions and cutting-edge logistics expertise. As a Digital Support Coordinator, you will play a key role in shaping the future of air cargo and delivering exceptional customer experiences.

About The Role

  • Resolving system-related queries and configuration requests in a timely and accurate manner.
  • Providing expert guidance on system usage, shipment status, and operational processes to ensure smooth execution of logistics operations.
  • Acting as the single voice of the customer, driving continuous improvement through feedback and system enhancements.

Key Responsibilities:

  1. Incident logging and prioritization based on urgency and impact.
  2. Troubleshooting and resolving complex issues in collaboration with L2/L3 teams.
  3. Validation of resolutions with customers before closing incidents.
  4. Responding promptly to customer inquiries and providing assistance in tracking shipments and inventory.
  5. Proactive management of user accounts and configuration of system settings to meet customer and operational requirements.

Join Our Dynamic Team

We're a diverse and dynamic team of professionals who share a passion for delivering exceptional results and making a meaningful impact. If you're looking for a challenging and rewarding career, join us and be part of our exciting journey.



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