Customer Experience Manager

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Doha Full time
About the Role

We are seeking a highly skilled and experienced Concierge Supervisor to join our team at People Dynamics Doha. As a key member of our customer service team, you will be responsible for delivering exceptional service to our discerning clientele.

Key Responsibilities
  • Build and Maintain Relationships

Develop and maintain strong relationships with customers, providing personalized assistance and ensuring their needs and preferences are met with the highest standard of service.

Coordinate Customer Experience

Oversee all aspects of the customer experience, from initial contact to post-purchase follow-up, ensuring a smooth, efficient, and enjoyable process.

Represent the Brand

Represent the Lexus brand with integrity and sophistication, embodying its values and standards in every customer interaction.

Customer Feedback and Improvement

Actively solicit and analyze customer feedback to identify areas for improvement and implement strategies to enhance the customer experience.

Collaboration and Event Management

Work closely with sales, service, and other departments to ensure a cohesive approach to customer care and to resolve any issues promptly and effectively. Organize and manage exclusive events and experiences for customers, enhancing brand loyalty and engagement.

Staying Ahead of the Curve

Stay informed about the latest trends in luxury automotive services and customer care, and suggest innovative ideas to keep our services ahead of the curve.

Qualifications
  • Proven Experience

Proven experience in a concierge role or similar, preferably in the luxury automotive sector or high-end hospitality.

Exceptional Communication Skills

Exceptional communication and interpersonal skills, with the ability to engage effectively with a discerning clientele.

Strong Organizational Skills

Strong organizational and multitasking abilities, with meticulous attention to detail.

Passion for the Brand

A passion for the Lexus brand and a deep understanding of the luxury market.

Flexibility

Ability to work flexibly, including weekends and evenings as required.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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