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Financial Operations Specialist

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar KEO INTERNATIONAL CONSULTANTS Full time

We are a leading provider of consulting services to government clients across the Middle East and North Africa. Our team is comprised of experienced professionals who are passionate about delivering high-quality solutions to our clients.

The ideal candidate for this position will have strong knowledge in reservation systems and be able to handle multiple tasks simultaneously. They will also be responsible for communicating with suppliers and clients, as well as maintaining accurate records.

  • Maintain all client and agent requests and reservations in a timely manner
  • Ensure accurate maintenance of all reservations for all services in our reservation system
  • REQUIREMENT FOLLOWING payments of each booking before arrival
  • Reconfirm bookings with all suppliers internally and externally
  • ENSURE a successful and smooth operation through reconfirming all bookings prior to arrival
  • ADVISING availability and rates whenever required
  • Attend all calls and answer agents' requests
  • Provide good and reasonable alternatives hotels in the event of no availability of original request
  • Communicate with suppliers to solve partner's problems
  • Manage bookings through online reservations system of selective partners
  • SECURE all bookings for requested services or provide suitable alternatives if we can't confirm initial request
  • Communicate any arrival irregularity to partners and assist with in-house amendments
  • ADVISE availability and prepare offers including quotations and product descriptions if requested
  • Attend to all calls of clients and suppliers
  • Communicate with other departments internally for excursions, visas, ground handling, sales, and accounts enquiries
  • YIELDING, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
  • Reassure promotional rates are booked at the hotels and accounts are informed accordingly, for exclusive offers (e.g. last-minute clients)
  • Forward confirmations and invoices to all partners (who are on auto-invoicing)
  • Maintain respectful, ethical, and positive communication and attitude at all times
  • BASE all decisions on benefit of the company and end results required
  • Attend all trainings needed with an ongoing learning approach to all systems adopted by the company
  • TRANSFER knowledge and relevant information with other colleagues as relevant
  • Must be located in Qatar
  • Must be fluent in Russian language
  • 2-3 years experience in Destination Management / Tourism industry or similar
  • Strong knowledge in Reservation systems
  • Ability to handle different clients' proposals / projects
  • LIAISE with Contracting Department in ensuring reservations are within agreed contracts with hoteliers
  • LIAISE with Operations Department for other bookings like excursions, transfers, etc.
  • PROCESS bookings, cancellations, amendments, or any other requests or adjustments
  • ORGANIZE, accurate and Excellent Communication Skills
  • ABILITY to work under pressure and adaptable to multi-cultural environment
  • CAN JOIN IMMEDIATELY