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Customer Support Specialist
2 months ago
We are seeking a highly skilled Customer Support Specialist to join our team at Gathern. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and providing timely solutions to our clients.
Key Responsibilities- Provide top-notch customer support through various communication channels, including phone, email, and chat.
- Continuously learn and stay up-to-date on company knowledge, industry trends, and best practices to ensure accurate and effective solutions.
- Update and maintain our company knowledge base and YouTube videos to ensure seamless customer support.
- Develop and maintain strong relationships with clients, working collaboratively with other departments to ensure timely and effective issue resolution.
- Must be available to work US hours.
- Fluent in spoken and written English.
- At least 3 years of experience in a customer support role.
- Strong technical aptitude and ability to learn and navigate complex systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and effectively manage time, prioritize tasks, and maintain a distraction-free work environment.
- Experience using Intercom, Hubspot, and Jira.
If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity.
