Network Systems Administrator
1 week ago
**Job Description:**
This Helpdesk Administrator I position supports the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.
Key Accountabilities:
- Initial trouble ticket/call prioritization, diagnosis, analysis, troubleshooting, and resolution of basic client hardware and software issues.
- Tier 1 hands-on support to users on the AOC/CAOC floor, providing solutions over the phone or remotely when feasible.
- Coordination with and escalation of tickets to back shops/other functional areas for support and resolution when required.
- Verification of problem resolution with end-users before closing trouble tickets.
- Management of organizational and user accounts, assignment, modification, and deletion of passwords and user privileges according to AFCENT guidance.
- Overseeing SIPR PKI program, coordination of Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs), and maintenance of CFP status display systems.
- Service as focal point for ASIs and time change order/item management, processing, tracking, and status reporting across all network enclaves.
- Maintenance of status tracking applications/tools, creation, update, and coordination of status reports, and briefing AFCENT leadership on outages/failures.
- Installation and relocation of client hardware and software to meet end-user needs.
- System support to clients operating on the network/domain, configuration of client-level software, and performance of basic configuration management functions.
- Notification of Equipment Custodian regarding hardware relocation and equipment problems.
- Assistance with installing, testing, and accepting new systems according to the purchase contract and instructions.
- Review and validation of computer equipment requirements periodically.
- Promotion of awareness concerning unauthorized or illegal computer hardware and software use.
- Implementation of client workstation software patches and security fixes according to local instructions.
Requirements and Qualifications:
- Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
- US Citizenship due to contract requirements.
- DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
About Our Company:
Trace Systems provides innovative solutions to the US Department of Defense and federal agencies.
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