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Guest Experience Lead – Ras Al Khaimah Luxury Resort

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar one5 Full time
About the Role

We are seeking an experienced Guest Experience Manager to join our luxury hotel in Ras Al Khaimah. As a key member of our team, you will be responsible for delivering exceptional guest experiences that exceed expectations.

Main Responsibilities:

  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Manage guest feedback and complaints, resolving issues promptly and professionally.
  • Collaborate with hotel departments to ensure alignment with guest satisfaction goals.
  • Lead the guest relations team to maintain high-quality service standards.

Essential Skills and Qualifications:

  • Minimum 5 years' experience in guest experience management or a related field.
  • Proven track record in improving guest satisfaction scores.
  • Excellent communication and leadership skills.
  • Fluency in English; additional languages are a plus.