Wellness Director
18 hours ago
At Caravane Earth, we seek an exceptional Wellness Director to spearhead our wellness initiatives. This role encompasses developing and implementing comprehensive wellness programs that elevate the guest experience and foster a healthy environment within our resort.
Key Responsibilities:
Oversee daily wellness operations, ensuring superior service quality and guest satisfaction.
Design and execute a well-rounded wellness strategy aligned with our brand and target market, incorporating fitness and holistic wellness offerings.
Coordinate and manage yoga & wellness appointments, bookings, and scheduling to optimize resource utilization.
Ensure adherence to health, safety, and sanitation standards in all wellness areas and treatments.
Team Leadership and Development:
Train and supervise a team of wellness professionals, including therapists, yoga instructors, and support staff.
Provide ongoing coaching, mentoring, and performance feedback to ensure high-quality service delivery.
Foster a positive work environment that promotes teamwork, professionalism, and personal growth.
Guest Relations and Customer Experience:
Deliver exceptional guest experiences by providing personalized attention, addressing inquiries, and resolving any issues or complaints promptly.
Monitor guest feedback and reviews and take appropriate measures to continuously improve service quality.
Develop and implement guest loyalty programs and initiatives to enhance customer satisfaction and retention.
Treatment and Service Offerings:
Collaborate with wellness experts and professionals to design and develop a diverse range of treatments and services.
Stay updated on industry trends and best practices, introducing new and innovative offerings to meet guest preferences and market demands.
Ensure treatment protocols are consistently followed, and therapists are trained on new techniques and procedures.
Financial Management:
Prepare and manage the wellness budget, including revenue forecasting, expense control, and profitability analysis.
Monitor financial performance, identify areas for improvement, and implement strategies to maximize revenue generation and cost optimization.
Conduct regular inventory management and maintain adequate stock levels of products, equipment, and supplies.
Training and Compliance:
Ensure all yoga instructors and wellness staff members receive comprehensive training on treatments, customer service, and operational procedures.
Maintain compliance with relevant industry regulations, health codes, and licensing requirements.
Stay informed about industry trends, wellness practices, and new spa technologies to continuously enhance services.
Requirements:
Bachelor's degree in hospitality management, wellness, or a related field is preferred.
Prior wellness experience desired; experience in a health club setting.
Excellent organizational and interpersonal skills.
Proven experience in developing and managing wellness programs in the hospitality industry, ideally within a hotel or resort setting.
Knowledge of spa and wellness services, fitness trends, nutrition, and relaxation therapies.
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