Program Manager
7 days ago
Sprinklr is a leading enterprise software company that enables organizations to deliver exceptional customer experiences across all touchpoints. As a Program Manager, you will play a critical role in overseeing the successful delivery of enterprise-level programs and projects for our esteemed clientele.
Key Responsibilities- Program Delivery: Own and manage the delivery of programs and projects from start to finish, ensuring seamless execution and timely completion.
- Client Management: Develop and maintain durable relationships with clients, understanding their needs and expectations, and driving successful outcomes.
- Project Oversight: Monitor and control project scope, change control processes, risks, and issues, ensuring effective mitigation and resolution.
- Team Leadership: Set the tone for the team, striving for quality and excellence in all aspects of delivery, and motivating team members to achieve their best.
- Communication: Provide regular project status and burn reports to stakeholders, ensuring transparency and accountability.
- Industry Awareness: Maintain awareness of the current industry environment, identifying opportunities for client solutions and driving innovation.
- Language Skills: Fluency in Arabic and English is mandatory.
- Client Management: Extensive experience in client management, close collaboration with business owners, and executive-level clients.
- Project Management: Experienced managing projects in IT, SaaS, Social, or Software environments, with a proven track record of delivering large-scale projects.
- Cultural Competence: Experienced working with multi-geo, multicultural delivery teams, and operating within Government settings.
- Leadership: Demonstrated ability to assume a leadership role, managing project, departmental, and enterprise risks, and driving team accountability.
- Communication: Strong influencing skills, negotiation/mediation skills, and ability to motivate and focus people resources.
- Agile Methodologies: Experience in Agile project management is a plus.
- Certifications: Certification in Project Management (Prince2, PMP, SCRUM, etc.) is a plus.
Sprinklr is committed to creating a culture where every employee feels like they belong, is happier today than yesterday, and their contributions matter. We provide a range of comprehensive health plans, leading well-being programs, and financial protection for employees and their families. Our mission is to enable every organization on the planet to make their customers happier, and our vision is to be the world's most loved enterprise software company, ever.
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