Customer Journey Architect

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Al Khinji Services Full time

Al Khinji Services is seeking a Customer Journey Architect to design and implement best-in-class customer journeys for Audi customers in the Middle East region. As a key member of our team, you will be responsible for conceptualising, developing, and implementing a reporting structure on a monthly and quarterly basis for all online portals and activities focusing on usage, user journeys, insights, and future recommendations.

Main Responsibilities

  • Conceptualising, developing, and implementing a reporting structure on a monthly and quarterly basis for all online portals and activities.
  • Developing, implementing, and managing an 'always-on' retail offers programme on all brand online platforms.
  • Working with the CRM Systems Executive and Digital agencies to maximise the effectiveness of Audi's CRM and marketing automation platforms.

Critical Skills and Qualifications

  • Demonstrated expertise in digital marketing and CRM communications.
  • Proven track record with initiation, briefing, development, and execution of CRM initiatives.
  • Experience managing CRM & Digital agencies/suppliers to support CRM activity.


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