Technical Operations Manager

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time
About the Role

We are seeking a Technical Operations Manager to lead our team of system administrators and provide technical guidance on system design and implementation. The ideal candidate will have experience managing large-scale systems and providing technical leadership.

  • Key Responsibilities:
  • Design and implement software programs and applications to support operational client needs;
  • Develop glue-ware to support security patches and operational client applications;
  • Provide Tier 2 technical support and troubleshooting services;
  • Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect, and maintain server systems, including administration of core and functional services;
  • Manage and administer user accounts, profiles, and access;
  • Monitor user access and adherence to established policies and procedures to ensure a secure operating environment;
  • Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance;
  • Provide technical assistance for assigned projects;
  • Provide desktop, server, and software application integration support;
  • Operate and maintain monitoring and analysis tools; detect, analyze, and resolve platform, infrastructure, and system problems;
  • Monitor and control system performance, utilization, and capacity to ensure optimal performance, availability, serviceability, and recoverability;
  • Evaluate current architecture, research current technologies/solutions, and provide systems hardware/software upgrade and replacement recommendations;
  • Assist with tracking and management of COTS licenses, warranties, service level agreements renewals for systems equipment and software;
  • Coordinate with system program offices and implement approved hardware/software changes, upgrades, and enhancements as directed by the Government;
  • Update and maintain as-built systems/server configuration and connectivity drawings, diagrams, and documentation;
  • Support cloud services;
  • Global travel up to 10%.


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