Restaurant Hostess

3 weeks ago


Baladīyat al Ghuwayrīyah, Qatar The Chedi Katara Hotel & Resort Full time

Job Summary

The Chedi Katara Hotel & Resort is seeking a highly skilled and experienced Restaurant Hostess to join our team. As a Restaurant Hostess, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities

  • Customer Service
    • Direct and coordinate all marketing activities and communicate these activities throughout the hotel.
    • Ensure the delivery of brand promise and provide exceptional guest service at all times.
    • Provide excellent service to internal customers in other departments as appropriate.
    • Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
    • Maintain positive guest and colleague interactions with good working relationships.
    • Establish a rapport with guests maintaining good customer relationships.
  • Operational
    • Ensure that minimum brand standards have been implemented.
    • Respond to the results of the Consumer Audit and ensure that the relevant changes are implemented.
    • Work closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
    • Work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
    • Greet customers and seat guests accordingly.
    • Compute bill according to items consumed by guests.

Requirements

  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks.
  • High school diploma or equivalent required.

What We Offer

The Chedi Katara Hotel & Resort offers a competitive salary and benefits package, as well as opportunities for career growth and development.


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