Restaurant Hostess
3 weeks ago
Job Summary
The Chedi Katara Hotel & Resort is seeking a highly skilled and experienced Restaurant Hostess to join our team. As a Restaurant Hostess, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.
Key Responsibilities
- Customer Service
- Direct and coordinate all marketing activities and communicate these activities throughout the hotel.
- Ensure the delivery of brand promise and provide exceptional guest service at all times.
- Provide excellent service to internal customers in other departments as appropriate.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintain positive guest and colleague interactions with good working relationships.
- Establish a rapport with guests maintaining good customer relationships.
- Operational
- Ensure that minimum brand standards have been implemented.
- Respond to the results of the Consumer Audit and ensure that the relevant changes are implemented.
- Work closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
- Greet customers and seat guests accordingly.
- Compute bill according to items consumed by guests.
Requirements
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks.
- High school diploma or equivalent required.
What We Offer
The Chedi Katara Hotel & Resort offers a competitive salary and benefits package, as well as opportunities for career growth and development.
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