Console Product Manager Qatar
1 month ago
We are seeking a seasoned and results-driven Console Product Manager to oversee and expand our door-to-door consolidation services from China to Qatar. The ideal candidate will possess a deep understanding of the door-to-door console market in Qatar, specifically, and the freight forwarding and logistics industry in general. The incumbent must also have a strong grasp of LCL (Less than Container Load) and LTL (Less than Truck Load) shipments.
Key Responsibilities:- Product Development & Management:
- Develop and manage the complete console product offering with a focus on door-to-door services from China to Qatar.
- Identify and expand new opportunities for door-to-door services, including cross-border logistics solutions.
- Coordinate with overseas agents, particularly in China, to ensure service excellence, competitive pricing, and smooth operations.
- Design and implement operational workflows required for managing console shipments, ensuring maximum efficiency and compliance with all regulatory requirements.
- Vendor & Carrier Management:
- Build and maintain relationships with shipping lines, forwarders, and other key service providers to negotiate rates, space allocation, and service levels.
- Source and evaluate logistics vendors in China and Qatar for door-to-door operations, ensuring reliable and cost-effective service.
- Monitor and manage vendor performance, ensuring timely pickups, deliveries, and customer satisfaction.
- Sales & Business Development:
- Work closely with the sales team to promote and sell the door-to-door console product.
- Develop detailed knowledge of the Doha door-to-door market and establish a customer base in Qatar.
- Provide sales support by offering competitive quotes, product insights, and industry updates.
- Conduct market research to identify new business opportunities, customer needs, and competitor activities.
- Develop targeted marketing strategies to promote door-to-door console services in Qatar.
- Operational & Financial Performance:
- Oversee end-to-end logistics for console shipments, ensuring timely and cost-effective deliveries.
- Monitor the financial performance of the console product, ensuring profitability and cost control.
- Collaborate with the finance team to manage billing, payments, and invoicing.
- Prepare and analyze performance reports, including KPIs such as cost per shipment, transit time, and profit margins.
- Customer Service & Problem Resolution:
- Act as the point of contact for customers using the console product, ensuring a high level of customer satisfaction.
- Resolve operational and service-related issues, ensuring quick and effective solutions.
- Provide aftersales support, tracking shipments, and addressing any post-delivery concerns.
- Compliance & Documentation:
- Ensure all shipments comply with local, international, and Chinese customs regulations.
- Manage all documentation related to console shipments, including bills of lading, commercial invoices, and packing lists.
- Stay updated with changing industry regulations, particularly in customs and logistics between China and Qatar.
- Experience:
- 8 years of experience in freight forwarding and logistics, with a strong focus on LCL/LTL and door-to-door services.
- Proven track record in managing consolidation services, preferably in the China-Qatar trade lane.
- Experience working with overseas agents, particularly in China.
- Skills & Knowledge:
- Strong knowledge of the freight forwarding industry, including pricing, carrier negotiations, Qatar Customs clearance, and regulatory compliance.
- Excellent vendor management and relationship-building skills.
- Proven ability to develop and implement successful logistics solutions.
- Proficient in cargo tracking systems and software used in freight forwarding.
- Financial acumen, with the ability to manage budgets, pricing strategies, and profitability analysis.
- Personal Attributes:
- Self-starter with excellent problem-solving skills and a hands-on approach to product management.
- Strong communication and negotiation skills, with the ability to work effectively with internal and external stakeholders.
- Highly organized, with strong project management skills and the ability to multitask in a fast-paced environment.
- Bachelor's degree in supply chain management, logistics, business administration, or a related field.
- Professional certifications in logistics or supply chain (e.g., APICS, CILT) are a plus.
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