Luxury Hotel Operations Manager
4 days ago
This role focuses on delivering exceptional customer experiences while ensuring seamless front office operations.
- Key Responsibilities:
- Serve as a liaison between guests and the hotel team to resolve inquiries and requests.
- Maintain accurate records of guest interactions and preferences.
- Collaborate with colleagues to ensure efficient check-in/check-out procedures and minimize wait times.
- Foster a positive work environment by promoting teamwork, open communication, and constructive feedback.
- Develop and implement strategies to maximize room occupancy and increase revenue through effective upselling techniques.
- Stay up-to-date on hotel policies, procedures, and promotions to provide guests with informed recommendations.
To succeed in this position, you must possess:
- A passion for delivering exceptional customer service and building lasting relationships.
- Previous experience in a 5-star luxury hotel or similar setting.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- A commitment to maintaining high standards of professionalism and integrity.
- Ability to work independently and as part of a team to achieve common goals.
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