Service Delivery Supervisor
7 days ago
**About the Role**
This is an exciting opportunity for a skilled Customer Service Supervisor to join our team at lxbfYeaa. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they deliver exceptional customer service.
**Responsibilities**
- Staff Scheduling: Manage the scheduling of staff to ensure that the team has the right people in place to deliver exceptional customer service.
- Performance Metrics: Monitor and analyze performance metrics to identify areas for improvement and implement changes to improve team performance.
- Team Coaching: Provide coaching and training to individual team members to improve their customer communication skills and meet quality standards.
- Culture of Customer-Centricity: Foster a culture of customer-centricity within the team by acting as a role model, championing customer needs, and escalating feedback for continuous improvement.
**Qualifications**
To be successful in this role, you will need:
- Bachelor's degree or relevant qualification.
- 8+ years of experience in customer service or service desk roles.
- Experience in delivering exceptional customer service.
- Excellent verbal and written communication skills.
- Ability to lead, inspire, and motivate a team.
- Strong accountability, taking ownership of personal, team, and departmental results.
- Ability to build teamwork and collaboration.
- Proficient in working under pressure and meeting deadlines.
- Excellent planning, prioritization, and organizational skills.
**What We Offer**
- Competitive salary and benefits package.
- Opportunity to lead and develop a high-performing team.
- Be part of a team dedicated to providing exceptional customer service.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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