Operations Manager Assistant

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar SWAN GLOBAL Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager Assistant to join our team at SWAN GLOBAL. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our projects and the satisfaction of our clients.

Key Responsibilities
  • Manpower Planning and Assignment: Collaborate with the Operations Manager to plan and allocate manpower based on client needs and project demands. Obtain approval for deployment strategies and adjust plans based on operational requirements.
  • Daily Mobilization and Attendance Tracking: Verify the Daily Mobilization and Standby Report for accuracy. Cross-check attendance records with updates from Camp Bosses using the Master Track system. Maintain accurate daily records of worker deployment and attendance.
  • Timesheet Management: Collect and review monthly timesheets from Coordinators to ensure they are accurate and complete. Submit finalized timesheets to the finance team for timely invoice preparation.
  • Reporting and Documentation: Generate and distribute daily Management Information System (MIS) reports, focusing on revenue and non-revenue resource utilization. Prepare and submit Site Coordinator reports as needed.
  • Client Communication and Issue Resolution: Serve as the primary point of contact for client inquiries, complaints, and requests related to manpower deployment. Respond promptly and professionally to client communications via phone and email.
  • Continuous Training and Quality Improvement: Support the training and development of the workforce by identifying areas for skill enhancement. Collaborate with internal stakeholders to implement strategies for improving workforce efficiency and quality.

Requirements:

  • Bachelor's degree
  • 5 years of experience in GCC
  • Strong organizational skills and attention to detail
  • Excellent communication skills with the ability to handle client inquiries effectively
  • Proficiency in Microsoft Office
  • Ability to collaborate with cross-functional teams to achieve objectives

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