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Strategic Account Manager

2 months ago

Baladīyat az Zaāyin, Qatar The Lighthouse Restaurant Full time
{"About the Role": "

We are seeking a highly skilled Strategic Account Manager to join our Customer Growth team at Lighthouse. As a key member of our team, you will be responsible for driving customer retention and maximizing renewal rates. Your primary objective will be to strengthen our relationships with customers by building confidence and trust, and to pursue a growing account footprint and penetration through strategic account planning and project management.

", "Key Responsibilities": "
  • Drive customer retention and maximize renewal rates.
  • Expand account footprint and penetration through strategic account planning and project management.
  • Conduct Quarterly Business Reviews (QBRs) for major accounts and Health Checks for smaller clients.
  • Regularly train customers and update them on new features.
  • Work closely with Business Development Managers to optimize and strengthen strategies for large accounts.
  • Proactively interface with various teams to address customer issues.
  • Identify growth opportunities within territories, enhancing revenue from existing accounts.
  • Maintain frequent communication with clients, including feedback calls and account reviews.
  • Accurately log and update customer interactions in Salesforce.
", "Our Team": "

Our Customer Growth team is a closely collaborative team of professionals from around the world. Led by one of the founders of Lighthouse, our team focuses on nurturing client relationships. We have a strong hospitality background and understand the importance of delivering exceptional customer experiences.

", "What We Offer": "

We offer a fun, collaborative, and committed team environment that works hard to achieve amazing results. We are a growing company with a strong mission to revolutionize the hospitality sector.

", "Requirements": "

We are looking for a solutions-focused, customer-obsessed individual with experience building excellent relationships with sophisticated clients. The ideal candidate will have a strong background in account management and a proven track record of driving customer retention and growth.

", "Language": "

The primary language for this role is English.

", "Location": "

This is a remote job opportunity.

", "Company": "

Lighthouse is a leading commercial platform for the hospitality industry.

", "Industry": "

We operate in the hospitality industry.

", "Job Type": "

This is a full-time job opportunity.

", "Experience": "

We are looking for an experienced professional with a strong background in account management.

", "Education": "

A degree in a relevant field is preferred.

", "Skills": "

The ideal candidate will have strong communication and problem-solving skills, as well as experience with Salesforce.

", "Work Environment": "

We offer a flexible and remote work environment.

", "Benefits": "

We offer a competitive salary and benefits package.

", "How to Apply": "

Interested candidates should submit their resume and a cover letter.

", "Contact Information": "

Please contact us at [insert contact information].

", "Equal Employment Opportunity": "

Lighthouse is an equal employment opportunity employer.

", "Disclaimer": "

By applying for this role, you acknowledge that you have read and understood our disclaimer.

", "Language Code": "en-US"}