Senior Hotel Operations Specialist

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar MACE Group Full time

At Four Seasons Hotels and Resorts, we pride ourselves on being a leader in the hospitality industry. Our commitment to delivering exceptional service is reflected in our core values: connection, craftsmanship, and character.

We are currently seeking a highly skilled and dedicated Guest Services Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, handling guest requests, and ensuring seamless communication between departments.

Responsibilities:

  • Handle incoming calls and messages from guests, responding promptly and professionally
  • Take written messages for hotel guests and transfer them to voice mail as needed
  • Lodge guest requests for wake-up calls, set consoles, and provide timely notifications
  • Manage guest requests related to Do Not Disturb (DND) and privately registered guests
  • Be knowledgeable about general hotel information, Four Seasons policies, and speed dial extensions
  • Assist with security issues such as fire alarm procedures, calling the house doctor, bomb threats, and maintaining guest/staff confidentiality
  • Support guest complaints and concerns, escalating issues as necessary
  • Govern overnight tasks, including daily reports for all departments, line checks, pulse control reports, and communicating guest requests to the overnight runner
  • Respond to crisis situations, running operations manually when Opera crashes and applying contingency plans when necessary

Preferred Qualifications and Skills:

  • 1-2 years of experience in a luxury hotel setting, preferably in a similar role
  • College education or equivalent experience preferred
  • Excellent command of the English language
  • Deep understanding of the importance of company culture and values-based leadership
  • Opportunities for professional growth and development within a global organization
  • Diverse work environment with 50+ nationalities represented
  • Accommodation in high-quality, well-resourced apartments
  • Comprehensive training and development programs
  • Employee recognition and reward programs
  • Complimentary stays at FS Hotels Worldwide
  • Paid annual home leave tickets
  • Free transportation to work
  • Medical coverage


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