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Program Manager

2 months ago

al Jumayliyah, Qatar Sprinklr Full time
Unlocking Success with Sprinklr

Sprinklr is seeking a seasoned Program Manager to drive enterprise-level programs and projects for our esteemed clientele in Qatar. As a key member of our team, you will oversee the seamless delivery of programs and projects from start to finish, ensuring timely and budget-friendly execution.

Key Responsibilities:
  • Manage and control program scope, change control processes, risks, and issues, as well as mitigation plans.
  • Oversee the assignments of Product, Implementation, Managed Services, and Training teams, ensuring efficient tracking and oversight.
  • Partner with internal and external stakeholders to manage innovation labs.
  • Collaborate with the Success Team to drive platform adoption.
  • Ensure effective program execution, while running individual projects according to schedule and budget.
  • Develop and maintain durable relationships with clients and internal stakeholders.
  • Stay up-to-date with the Sprinklr platform components and module synergies to develop realistic project plans and high-level solutions.
  • Ensure accurate reporting and forecasting to all external and internal stakeholders.
  • Effectively manage project/program risks, issues, and change requests.
  • Manage client service expectations and briefs, driving successful, measurable outcomes.
  • Set the tone for the team, striving for quality and excellence in all aspects of delivery.
  • Coordinate and oversee steering committee meeting presentations with internal teams.
  • Provide weekly project status and burn reports to relevant stakeholders.
Requirements:
  • Fluency in Arabic and English (mandatory).
  • Extensive experience in client management and collaboration with business owners and executive-level clients.
  • Proven experience managing projects in IT, SaaS, Social, or Software environments.
  • Experience working with multi-geo, multicultural delivery teams.
  • Experience operating within Government settings.
  • Ability to identify and resolve issues, manage risk, develop detailed work plans, and specifications.