Security Operations Manager
2 months ago
- Maintaining Accurate Records
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Ensuring Superior Standards
- Determine training requirements and conduct appropriate courses and seminars.
- Staff Development and Training
- Ensure continuing training and development of Security staff.
- Safety Policy and Procedures
- Note and report broken, defective, or dangerous equipment as well as facilitate repairs and corrective action to items within the property that may present a hazard or threat to the life, safety, and well-being of our guests and employees.
- Emergency Procedures
- Implement all emergency/fire procedures and ensure that staff is fully conversant with all the above.
- Incident Handling
- Handle emergencies when necessary.
- Handle all guest-related incidents as necessary.
- Staff Scheduling and Labor Standards
- Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
- Railroad Safety
- Monitor railroad tracks for trains and assist guests across tracks when it is safe to do so.
- Advise all in the area of the approaching train and do not allow passage when railroad alerts begin to sound.
- Track Monitoring and Safety
- Ensure the railroad train tracks are monitored at all times (24 hours a day/7 days a week) and ensure the crossing gates for the railroad tracks are closed at all times.
- Staff Morale and Development
- Maintain high morale, minimizing turnover and concentrating on staff development.
- Departmental Meetings and Communication
- Conduct monthly departmental meetings.
- Lost and Found Procedures
- Establish and maintain good control procedures for the lost and found department.
- Incident Reporting and Record-Keeping
- Maintain daily logbook and report all incidents, problems, and unusual circumstances to the Director of Security and Managing Director/Hotel Manager for comments and follow-up.
- Accident and Incident Records
- Maintain accurate and complete records of all guest and employee accidents and incidents.
- Operating Standards
- Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts.
- Additional Responsibilities
- All other duties as required.
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