SAP System Performance Lead

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Job

We have an exciting opportunity for an experienced SAP Service Delivery Manager to join our team at lxbfYeaa.

The successful candidate will be responsible for managing SAP system performance, handling incidents, and ensuring continuous improvement in service delivery processes.

Key Responsibilities:
  1. Manage and monitor SAP system performance to ensure optimal results.
  2. Handle and resolve SAP system incidents and problems promptly.
  3. Develop and maintain service delivery processes and standards.
  4. Coordinate with internal teams and external vendors for service delivery.
  5. Act as the primary point of contact for SAP service-related issues.
  6. Ensure client satisfaction by managing expectations and delivering on service commitments.
  7. Communicate service status, issues, and updates to clients regularly.
  8. Identify opportunities for process improvements and implement changes.
  9. Conduct regular service reviews and audits to ensure compliance with standards.
  10. Stay updated with the latest SAP technologies and best practices.
Requirements
  1. Bachelor's degree in Information Technology, Business Administration, or a related field.
  2. 5+ years of experience in SAP operations and service delivery management.
  3. Proven experience in managing SAP systems and service delivery teams.
  4. Strong analytical and problem-solving skills.
  5. Excellent communication and leadership abilities.
  6. Proficiency in SAP modules and service management tools.
  7. ITIL, PMP, or relevant SAP certifications preferred.

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