Service Excellence Associate

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar The Ned City of London Sales Full time
Role Overview

We are seeking a highly motivated and experienced professional to join our team as an Assistant Guest Relations Manager. As a member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards are consistently met.

Key Responsibilities:
  • Manage daily guest relations operations to ensure seamless interactions between guests and hotel staff.
  • Analyze guest feedback and implement improvements to enhance the overall experience.
  • Collaborate with hotel departments to develop customized solutions that meet guest expectations.
  • Provide guidance and training to the Guest Relations team to improve their skills and knowledge.
Requirements and Qualifications

To succeed in this role, you should have:

  • Bachelor's degree in Hospitality Management, Tourism, or a related field.
  • Minimum of 2-3 years of experience in guest relations, front desk, or customer service within the hospitality industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.


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