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Help Desk Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Black Pearl Consult Full time
About the Role

We are looking for a highly skilled Help Desk Manager to oversee the day-to-day operations of our IT support team at Black Pearl Consult. The ideal candidate will have a proven track record of managing helpdesk operations, ensuring rapid issue resolution, and delivering outstanding customer service.

Your key responsibilities include:

  • Leading a team of IT support specialists and providing guidance and support as needed.
  • Developing and implementing effective helpdesk strategies to improve customer satisfaction and reduce resolution times.
  • Collaborating with IT teams to meet support goals and minimize disruptions to business operations.

To be successful in this role, you must possess excellent leadership and communication skills, as well as a deep understanding of IT service management principles and practices.