Technical Service Delivery Director

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Description

We are seeking a Technical Service Delivery Director to join our team, who will be responsible for overseeing the successful delivery of IT services to our clients. The ideal candidate will have 8-10 years of experience in client services or a related field, with a proven track record in managing and growing client relationships.

Key Responsibilities:
  • Manage a team of technical professionals to deliver high-quality services to our clients.
  • Develop and maintain strong relationships with clients, ensuring their needs are being met and expectations are exceeded.
  • Proactively engage with clients to understand their evolving business needs and align our services accordingly.
  • Create and utilize client satisfaction metrics and feedback mechanisms to drive continuous improvements in service delivery and share insights with relevant departments.

Responsibilities

The Technical Service Delivery Director will be responsible for:
  • Championing the voice of the client within lxbfYeaa, ensuring that client feedback and satisfaction are integral metrics in organizational performance assessments and strategy development.
  • Collaborating with cross-functional teams to ensure timely delivery of client projects and resolve any technical or operational issues.
  • Staying up to date with industry trends and emerging technologies to ensure lxbfYeaa's offerings remain competitive and innovative.

About Us

lxbfYeaa is a leading provider of IT managed services, dedicated to helping our clients achieve their goals through innovative technology solutions.

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