IT Operations Manager
5 days ago
Job Title: IT Operations Manager
Nakilat, a leading company in the energy industry, is seeking an experienced IT Operations Manager to join our team. This role will be responsible for ensuring that all service levels are achieved in line with the needs of a safe and efficient IT operations within NAKILAT and its joint ventures.
Key Responsibilities:
- Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics, and IT assets.
- Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
- Coordinate with vendor support to resolve technical problems with desktop computing equipment, printers, and software.
- Provide consulting support to site organizations in regard to office automation, end-user computing projects, and training programs.
New Project Implementation:
- Support the strategy for new project implementations at the client level with regard to applications, software, and technology.
IT Asset and Data Management:
- Set up and install/replace IT equipment in line with 4-year replacement policy.
- Ensure all computers are running licensed software and that there are no copyright infringements.
- Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
- Undertake routine maintenance of computers and peripheral devices.
Documentation:
- Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
- Assist in framing NAKILAT's IT policies and procedures.
People Management:
- Manage section staff by overseeing their performance management, recruitment, training, and development to ensure high levels of engagement and competence.
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