IT Service Management Specialist
2 weeks ago
The Ministry of Public Health - Qatar is seeking an experienced IT Service Management professional to join our team. As a key member of our IT department, you will be responsible for providing guidance and advice on IT Service Management (ITSM) processes, implementing and managing best practices, and ensuring the integration of ITSM products like SMAX.
Key Responsibilities:- Incident Management: Review incident data to analyse assigned problems and classify them correctly.
- Problem Management: Investigate assigned problems through to resolution or root cause, coordinating actions with others as necessary.
- Change Management: Plan and manage support for incident management tools and processes, coordinating interfaces between incident management and other service management processes.
- Service Level Management: Ensure customer service level requirements are identified, understood, and documented in SLAs and SLRs.
- Service Asset and Configuration Management: Update the KEDB with new or updated known errors and workarounds.
Requirements:
- Bachelor's degree in Computer Science/Computer Engineering or a related discipline.
- ITIL Expert Certification or ITIL Practitioner Certification with Project Management skills.
- Advanced level of Arabic and English language.
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