Bell Service Manager

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time
Bell Captain Job Description

As a key member of our IHG Hotels & Resorts team, the Bell Captain plays a vital role in ensuring our guests receive exceptional service from the moment they arrive.

Main Responsibilities:
  • Guest Greeting and Assistance: Maintain a professional and friendly demeanor when greeting guests, offering assistance with luggage and other needs.
  • Bell Team Supervision: Supervise the activities of the Bellboys, ensuring efficient luggage handling and timely delivery to guest rooms.
  • Message and Package Handling: Handle all messages, mails, and packages for guests and employees, storing them in a systematic and efficient manner if necessary.
  • Duty Roster Management: Establish and control the duty roster in accordance with business needs, ensuring adequate coverage and minimizing downtime.
  • Hotel Services Knowledge: Maintain an up-to-date knowledge of hotel services and communicate this information to subordinates, enabling them to provide accurate responses to guest inquiries.

Requirements: To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.


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