Higher Education Operations Manager

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Carnegie Mellon University Full time
Job Description

The Academic Support Programs Coordinator plays a vital role in supporting student success and well-being at Carnegie Mellon University's Qatar Campus.

Main Responsibilities
  • Support the Supplemental Instruction (SI) program, providing training and coaching to SI leaders to ensure high-quality instruction.
  • Manage the scheduling and conduct observations of SI sessions, fostering a collaborative learning environment.
  • Assist in the management of the student employment program, ensuring seamless operations and effective communication with stakeholders.
  • Supervise student course assistants, providing guidance on coordinating schedules and conducting office hour observations to enhance student engagement.
  • Provide testing accommodations and conduct proctoring duties, maintaining the highest standards of integrity and fairness.
Qualifications and Requirements
  • Bachelor's degree in education, administration, or a related field.
  • At least 1-2 years of experience in academic support operations within a higher education setting.
  • Proficiency in data collection and documentation tools, such as Microsoft Excel, Google Sheets, or Google Forms.
  • Strong interpersonal skills, with a proven ability to engage and assist students, faculty, and staff effectively.
  • Ability to work independently and as part of a team, managing multiple tasks and priorities.
Benefits and Perks

Carnegie Mellon University offers a comprehensive benefits package, including a generous employer contribution, life and accidental death and disability insurance, a free Pittsburgh Regional Transit bus pass, and resources to support childcare needs.



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