Operations Coordinator
2 days ago
Credit Supervisor: A Role That Drives Excellence
At City Centre Rotana Doha, we are committed to delivering exceptional customer service and innovative solutions to our guests.
As a Credit Supervisor, you will play a vital role in ensuring the smooth operation of the Credit Department, aligning with all policies. Your key responsibilities include:
- Examining credit demands originating from hotel departments for credit customers.
- Supervising Accounts Receivable activities regarding billings, payment postings, and internal follow-ups.
- Following up on collections of Accounts Receivable, taking necessary actions to secure timely payments and emphasizing overdue amounts.
- Ensuring periodic provision of necessary information regarding overdue accounts to the Credit Manager.
- Responding to guest and credit card queries, as well as account disputes.
- Reviewing guest ledger high balances and making necessary follow-ups with Front Office to secure additional credit information or obtain immediate settlement.
- Organizing global billings for conventions, seminars, and groups to ensure that all services are charged according to agreements.
- Controlling advance deposits accounts and ensuring credits are applied properly or refunded if not used.
Essential Requirements
Education, Qualifications & Experiences
You should have a degree in hotel management or accounting and at least one year of previous experience within a hotel environment. Excellent verbal and written English communication skills and computer literacy are a must, while knowledge of Opera, Micros, FBM, and SUN System is an asset.
Core Competencies
- Hotel Operations Understanding
- Teamwork
- Business Planning
- People Supervision
- Difference Understanding
- Operation Supervision
- Effective Communication
- Adaptability
- Customer Focus
- Results Driving
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