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Technical Support Engineer

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Mannai Full time

We are looking for a Technical Support Engineer - Network Services to join our Mannai Corporation team. This role involves providing technical support and troubleshooting services to our network infrastructure, ensuring maximum uptime and performance.

Job Summary:
  • Monitor network performance and identify potential issues using network management tools.
  • Perform first-level troubleshooting for network issues, including connectivity problems and device malfunctions.
  • Log and track network incidents, ensuring prompt resolution and documentation.
  • Collaborate with IT support teams, network administrators, and external vendors to maintain network stability.
  • Document network setups, configurations, and incidents accurately and efficiently.
Key Skills:
  • CCNA certification or relevant experience.
  • Strong networking fundamentals, including TCP/IP, routing, and switching protocols.
  • Knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.).
  • Familiarity with network monitoring tools (SolarWinds, Nagios, PRTG, etc.).
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.