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Customer Onboarding Specialist EMEA

2 months ago

Al Wakrah, Al Wakrah, Qatar Deel Full time
About Deel

Deel is a global platform that enables businesses to hire and manage talent from anywhere in the world. Our mission is to foster a diverse global economy by connecting companies with talent worldwide.

Job Description

We are seeking an experienced Customer Onboarding Manager to join our EMEA team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our strategic customers in the EMEA region.

Key Responsibilities
  • Help new customers with onboarding and successful deployment during their first 30-60 days on the Deel platform
  • Become an expert user of the Deel platform to train customers and provide credible guidance on features and functionality
  • Partner with internal teams to deliver the best customer experience
  • Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation
Requirements
  • At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product
  • Focused, action-oriented, and always anticipating next steps: a natural project manager
  • High attention to detail and ability to design an organized, effective onboarding plan and schedule for clients
  • Enjoy teaching others, be it a customer or a colleague
  • Customer obsessed and have significant experience building customer relationships
  • Team player, and enjoy working on a diverse team
  • Driven, think on your feet, and thrive in a fast-paced, challenging environment
  • Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.