Reporting Analyst

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We’re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we’d like to hear from you.

**WHAT CAN MEEZA OFFER YOU?**
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- **MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.**
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- **MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.**
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- **MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.**
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- **MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.**
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- **MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.**
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- **MEEZA offers market-leading benefits packages.**
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**IMPORTANT STEPS TO FOLLOW**:
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The **Reporting Analyst** is responsible for reviewing and analysing data from components, systems and sub-systems in order to obtain a true end-to-end service achievement. You will also identify trends and establish if they are positive or negative. This information is then used to present the data.

Reporting Analyst is also responsible for conducting full lifecycle activities to include identification of requirements, defining analysis and reporting capabilities, and continuously monitoring performance and quality control plans to identify improvements.
- Consolidation of data from multiple sources
- Production of trends and feedback on the trends such as whether the trends are positive or negative, what their impact is likely to be, and if they are predictable for the future
- Production of reports on service or system performance based on the negotiated OLAs and SLAs and improvement initiatives
- Interpretation of data, analysis of results using statistical techniques and provision of ongoing reports
- Identification of requirements for data collection systems and other strategies that optimize statistical efficiency and data quality
- Identification, analysis, and interpretation of trends or patterns in complex data sets
- Filteration and “cleaning” of data, and review of computer reports, printouts, and performance indicators to locate and correct problems
- Working closely with management to prioritize business and information needs
- Locate and define new process improvement opportunities

**Knowledge, Skills & Experience**:

- Proven working experience as a data analyst, ideally 5+ years of experience
- Ideally 5+ years of experience in a Managed Service Provider organisation
- Technical expertise regarding data models, database design development, data mining and segmentation techniques
- Strong knowledge of and experience with business intelligence and reporting tools (Qlik, Business Objects, etc.), databases (SQL, etc.), programming (JavaScript or VBA)
- Knowledge of statistics and experience using statistical packages for analysing large datasets (Excel, SPSS, SAS, etc.)
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Adept at queries, report writing and presenting findings
- BS in Mathematics, Economics, Computer Science, Information Management or Statistics
- ITIL Foundation or ISO/IEC 20000 Foundation will be a plus
- Articulateness - both written (e.g. for reports) and verbal
- Information Acquisition - Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
- Initiative Being proactive, taking action and anticipating opportunities.
- Persistence - Meeting targets and fulfilling agreements even when adverse circumstances prevail
- Familiar with Operations Management - Methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities
- Proven ability to influence cross-functional teams without formal authority
- Good technical understanding and an ability to translate technical requirements and specifications into easily understood reporting requirements