Door Host

2 days ago

Doha, Qatar Andaz Doha Full time

Summary

**Duties and responsibilities related to the Door Host role**:

- Provide the first warm and professional welcome to all arriving guests, opening vehicle and hotel doors with a genuine smile.
- Assist guests immediately upon arrival by unloading **luggage** from cars and taxis, ensuring it is handled with care and properly tagged.
- Transport guest luggage promptly and safely to their rooms using bell carts, explaining room features (lights, AC, etc.) upon entry.
- Manage the flow of traffic at the hotel entrance (porte-cochère), ensuring the driveway remains uncongested and accessible for arriving vehicles.
- Coordinate efficiently with **Valet Parking** to ensure guest vehicles are parked and retrieved quickly.
- Arrange transportation for guests by hailing taxis or coordinating with private drivers, providing them with clear directions to the guest's destination.
- Manage the secure storage of guest luggage in the designated **luggage room** for early arrivals or late departures, maintaining accurate records.
- Maintain the cleanliness and presentation of the hotel entrance, lobby, and bell desk area at all times.
- Assist guests with special needs, such as providing wheelchair assistance or using umbrellas during inclement weather to escort them to/from vehicles.

**Qualifications**:

- Ideally with a relevant degree or diploma in Hospitality or Tourism management
- Minimum 2 years work experience in hotel operations
- Good customer service, communications and interpersonal skills are a must

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