U Health Cafe Frontline

**Job title**:Nu Frontline Employee **Department**:Food and Beverage **Reports to**:Nu Store Manager **Direct reports**:Not applicable **The job** **1.**Efficient Meal and Drink Preparation** As a Nu Frontline Employee, you will be responsible for preparing meals and drinks in accordance with specified recipe standards. Your role ensures that every order is prepared accurately, promptly, and meets the high-quality standards of the store. **2.**Provide Excellent Customer Service** You will greet and engage with customers, ensuring that their experience is welcoming and positive. You will handle order delivery, making sure customers receive their meals and drinks as requested, with the correct presentation and packaging. **3.**Maintain Store Cleanliness and Hygiene** You will ensure that all work areas, equipment, and utensils are kept clean and organized, following hygiene protocols to maintain a safe and tidy environment. This includes adhering to food safety standards and reporting any maintenance issues as necessary. **Key responsibilities** **1.**Prepare Workstations and Equipment** Ensure the store’s working area is clean, organized, and ready for trade. This includes setting up equipment, utensils, and cleaning all surfaces before the shift begins. Regularly check workstations during the shift for cleanliness and readiness. **2.**Prepare Orders and Products According to Specifications** Prepare food and beverage orders based on customer requests, following recipes and production charts. Ensure consistency in portion sizes, presentation, and food safety standards, following proper cutting techniques and food storage procedures. **3.**Ensure Proper Packaging and Delivery** Ensure all orders are correctly packaged, labeled, and served according to store standards. This includes checking takeaway bags and ensuring the correct cup sizes, serviettes, crockery, and cutlery are included in both eat-in and takeaway orders. **4.**Assist in Stock Management and Waste Control** Monitor inventory levels and report low supplies or equipment malfunctions to the manager. Record and report waste accurately to minimize loss, ensuring proper disposal procedures are followed. Never dispose of waste without it being logged. **5.**Maintain Personal Hygiene and Store Cleanliness** Practice "Clean as You Go" at all times, ensuring work areas remain clean and safe. Follow proper hand-washing techniques regularly throughout the shift and adhere to all hygiene policies, including safe food handling and storage protocols. **6.**Team Collaboration and Training Support** Assist in training new crew members by demonstrating brand standards and store procedures. Foster a team-oriented environment by communicating effectively with colleagues and management, ensuring smooth operations throughout the shift. **Key performance indicators** **1.**Order Accuracy and Quality** Ensure 100% order accuracy, with every meal and drink prepared as per the specifications, and delivered to customers correctly and promptly. Maintain consistency in product quality, adhering to recipe standards and presentation guidelines. **2.**Customer Satisfaction and Service Speed** Track customer satisfaction through feedback and ensure timely delivery of orders. Aim for a fast-paced, efficient service that enhances the overall customer experience and meets store performance goals for service speed. **3.**Waste Reduction and Inventory Management** Monitor and reduce waste through accurate tracking and reporting. Help maintain appropriate stock levels and assist in minimizing spoilage, while ensuring that any wastage is recorded and reported according to store protocols. **Expectations and Standards** As a Virgin Active team member, you are expected to: **1.**Embody Virgin Values**:Demonstrate our core values in all interactions with members, colleagues, and stakeholders. Lead by example and be a role model for the Virgin Active ethos. **3.**Safety First**: Ensure that the safety and well-being of our members, guests, and team are always a top priority. Follow all health, safety, and wellness protocols, including emergency procedures, to create a safe and welcoming environment. Regularly assess and mitigate risks to maintain a secure environment for all. **4.**Deliver Our Brand Standards**:Uphold and deliver Virgin Active’s high brand standards in every aspect of your work. From member interactions to facility maintenance and service delivery, ensure that every experience reflects our commitment to luxury, excellence, and holistic wellness. Your role is key in maintaining our reputation as a premium wellness brand. **5.**Collaborate Effectively**: Work closely with your colleagues and other departments to ensure seamless operations and a positive experience for both members and staff. Foster a team-oriented environment where open communication, mutual support, and collaboration are at the forefront of achieving collective goals. **Minimum re