Senior Digital Quality Officer

Job title
- Senior Digital Quality Officer
- Ref #
- 223996
- Location
- Qatar - Doha
- Job family
- Corporate & Commercial
- Closing date: 23-Jul-2025

**About the role**

We are pleased to announce an exciting opportunity to join our quickly growing Digital Enablement team as a Senior Digital Quality Officer.

In this role, you will lead quality assurance and testing initiatives throughout digital product sprints to ensure the feature definition, development and final digital product delivery meets the acceptance criteria outlined in user stories and features

**As part of your daily responsibilities, you will also**:

- Understand product features and service delivery processes to be able to define business acceptance criteria
- Define and document overall sprint testing plan, test cases and test data for user stories to enable verification of acceptance criteria
- Work closely with engineers to carry out testing at various phases of delivery such as unit testing and regression testing
- Autonomously execute testing in various environments within the planned timeframe to support product development
- Log identified quality issues in detail in order to enable digital product teams to review and re-create scenarios and resolve issues
- Assess quality shortfalls and determine severity of each to allow prioritization of fixes based on customer and business value

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About You**

We are looking for a professional with the following skills and experience:

- Bachelor's Degree or equivalent with 4 years of experience
- In depth understanding of airline sales marketing and distribution mechanisms
- Experience in incident triaging, investigation and resolution
- Experience in testing automations
- Previous experience in customer service, customer experience or digital product quality assurance, preferably in the travel industry
- Formal training and certification in airline reservation systems is an advantage
- Understanding of and experience with Agile product development methodologies would be a plus

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**Application Guidelines**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.