Senior Manager Compliance

Job title
- Senior Manager Compliance & Performance
- Ref #
- 218130
- Location
- Qatar - Doha
- Job family
- Corporate & Commercial
- Closing date: 28-Jul-2025

At Qatar Airways, we blend precision, creativity and efficiency to ensure every meal served meets the highest standards of quality, taste and presentation.

From sourcing premium ingredients to seamless coordination with airline operations, our team works behind the scenes to create unforgettable dining moments for travelers worldwide.

If you have passion for food, service and innovation, this is your opportunity to make a difference in the skies
Join our Catering Services Team and be part of the force behind delivering world-class inflight dining experience

**About the role**

You will be responsible to lead end-to-end catering operations and compliance strategy, ensuring world-class service delivery and full regulatory adherence across Qatar Airways Catering Services. You will drive continuous improvement and innovation by aligning food service excellence with robust governance frameworks. You will also oversee all aspects of catering compliance while ensuring compliance with food safety, regulatory standards, and internal policies. This role will also develop and implement strategic initiatives to enhance catering services, optimize operational efficiency, and uphold the highest levels of food quality and safety further to mitigate risks and maintain ethical standards.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

- Develop and maintain food safety and hygiene protocols aligned with local and international standards ensuring full compliance with all legal and regulatory requirements related to food production, handling, storage, and service.
- Work closely with the regulatory bodies to ensure compliance with emerging regulatory changes for environmental, labor and Halal.
- Lead and manage multiple procurement projects, prioritised according to company’s sustainability project
- Maintain the Halal vision and strategy ensuring compliance with regulatory standards and internal policies
- Oversee auditing program on all suppliers, maintain records and design long-term strategies for catering growth, innovation, and service improvement
- Ensure compliance with all relevant health, safety, and food handling regulations by conducting regular training and audits to maintain high standards of hygiene and safety in all catering operations.
- Track key performance indicators (KPIs) and generate regular reports on operational performance using data to identify areas for improvement and implement corrective actions as needed.
- Ensure that all catering services comply with industry regulations, health and safety standards, and company policies to identify and minimize risk exposure in catering operations by deploying a comprehensive compliance framework to protect the business and its reputation.
- Enhance the organization’s brand by championing sustainability, traceability, and food ethics across all catering practices, as measured by industry certifications, and customer feedbacks.
- Nurture the team, fostering a culture of excellence, collaboration, and accountability. This includes setting performance objectives, providing regular feedback, and supporting professional development.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About you**
- Bachelor’s degree preferably in Business, Mathematics, Finance or Engineering with at least 10 years of job-related experience
- Proficiency in food and ramp safety, HACCP, ISO, Halal, Human Factor Training, sustainability program
- Internal / Certified Auditor
- Strong organizational skills for compliance process and methodologies
- Ability to conduct market research, identify opportunities, and develop strategies to review and expand scope
- Knowledge of governmental regulations
- Change management champion with the ability to drive transformation
- Excellent spoken and written English skills with strong presentation and influencing capabilities
- Leadership and strategic thinking capabilities, with a proven ability to lead cross functional and multi-cultural teams in a fast-paced environment

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that