Current jobs related to Associate Customer Services - Doha - Qatar National Bank
-
Associate Customer Service
1 week ago
Doha, Qatar QNB Full timeBusiness Unit: QNB - Qatar Division: Retail Banking Department: Retail Banking Country: Qatar Closing Date: 04-Mar-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries...
-
Customer Service Associate
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar International Academy for Intercultural Development Full timeWe are looking for a motivated and client-focused Customer Service Associate (CSA) to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience at all times.Key Qualifications:2-5 years of experience in customer service or a similar...
-
Customer Service Associate
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Ezdan Holding Group Full timeWe are seeking a highly motivated individual to fill the position of Customer Service Associate at Ezdan Holding Group.About the PositionThis role requires excellent communication skills, as you will be interacting with guests on a daily basis. Key responsibilities include greeting guests, presenting menus, recommending food and beverages, taking orders, and...
-
Associate Customer Service
3 days ago
Doha, Qatar Talent Pal Full timeBusiness Unit: QNB - Qatar - Division: Retail Banking - Department: Retail Banking - Country: Qatar - Closing Date: 04-Mar-2025 - About QNB - Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its...
-
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeQNB3334 - Associate Customer Service (Qatarization)Join to apply for the QNB3334 - Associate Customer Service (Qatarization) role at QNB GroupAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its...
-
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeQNB3331 - Associate Customer Services (Qatarization)Join to apply for the QNB3331 - Associate Customer Services (Qatarization) role at QNB GroupAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its...
-
Customer Service Associate
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotels Full timeWe are currently looking for experienced Food & Beverage professionals who can join our team and contribute to providing exceptional service to our guests.As a Customer Service Associate, your responsibilities will include:Providing professional service to our guestsMaintaining hygiene and cleanliness standards in the outletUpselling and increasing...
-
Customer Service
1 week ago
Doha, Qatar Protocol Services Full timeJob Description: Customer Service Representative for a Cleaning and Hospitality Company Job Title: Customer Service Representative Key Responsibilities: Providing accurate information about the company’s services and pricing. Registering customer requests and scheduling appointments according to their needs and company availability. Handling customer...
-
Customer Service
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar RERA SERVICES Full timeRera Services is looking for a Cleaning Services Supervisor / Customer Service Representative with experience in the cleaning industry in Qatar. The ideal candidate must have at least one year of experience in a cleaning services company and possess a valid Qatar ID. This role involves supervising cleaning staff, ensuring service quality, and handling...
-
Customer Experience Associate
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Robinson & Co (Singapore) Pte Ltd Full timeCustomer Experience Associate Job SummaryWe are looking for a highly skilled Customer Experience Associate to join our team at Robinson & Co (Singapore) Pte Ltd. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive an outstanding experience.About the...
-
Customer Service
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar RERA SERVICES Full timeRera Services is looking for a Cleaning Services Supervisor / Customer Service Representative with experience in the cleaning industry in Qatar. The ideal candidate must have at least one year of experience in a cleaning services company and possess a valid Qatar ID. This role involves supervising cleaning staff, ensuring service quality, and handling...
-
Customer Service Associate
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full time**Job Overview:**We are seeking a skilled Waitress to provide exceptional customer service and deliver a memorable dining experience at ALI BIN ALI.Key Responsibilities:Greet and seat customers in a friendly and courteous manner, ensuring a welcoming atmosphere from the outset.Present menus to customers and answer questions about menu items, providing expert...
-
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeQNB3336 - Associate Corporate Customer Services (Qatarization)Join to apply for the QNB3336 - Associate Corporate Customer Services (Qatarization) role at QNB GroupAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's...
-
Customer Service
2 weeks ago
Doha, Qatar Edition Motors Car Services Full timeExcel/word experience is a must - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. -...
-
Customer Service Associate
22 hours ago
Doha, Qatar Falcon Express Qatar Full timeCURRENTLY IN DOHA w/ NOC - PREVIOUS EXPERIENCE FROM A CUSTOMER SERVICE ORIENTED ROLE - PREVIOUS CALL CENTER EXPERIENCE IS A MUST - BILINGUALS PREFERED. **Job Types**: Full-time, Permanent **Salary**: QAR3,500.00 - QAR4,000.00 per month
-
Customer Service Associate
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full timeAt Anantara Hotels & Resorts, we are committed to delivering exceptional guest experiences. As a key member of our hospitality team, you will be responsible for ensuring that every guest interaction is memorable and enjoyable.The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a passion for providing top-notch...
-
Customer Service Representative
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Candidzone Technologies WLL Full timeWe are seeking a Customer Service Representative for one of our clients in Qatar.Candidates with the required qualifications and experience may apply to join Candidzone Technologies WLL as a Retail Sales Associate.Desired Candidate ProfilePrior experience in cash handling, sales transactions, and customer service in a retail environment.Strong knowledge of...
-
Telesales Customer Service Associate
2 days ago
Doha, Qatar Vistas Global Full time**We are looking to hire a qualified Telesales Customer Service Agent to join our dynamic team.** **Responsibilities**: - Contact potential or existing customers to inform them about a product or service. - Answer questions about products or the company. - Ask questions to understand customer requirements and close sales. - Direct prospects to the field...
-
Customer Service Representative
3 days ago
Doha, Qatar Softje Full time**Job Overview**: **Responsibilities**: - Listen to customer inquiries, complaints, and feedback attentively and empathetically. - Provide accurate information about products, services, and company policies. - Assist customers with placing orders, processing payments, and resolving issues or concerns. - Troubleshoot technical issues and escalate complex...
-
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeQNB3330 - Associate Card Center Customer Service (Qatarization)Join to apply for the QNB3330 - Associate Card Center Customer Service (Qatarization) role at QNB GroupAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's...
Associate Customer Services
3 weeks ago
Job Purpose Summary
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties & Responsibilities by Dimensions
**A. Shareholder & Financial**:
- Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
- Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
- Implements KPI's and best practices for Associate, Customer Services
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
**B. Customer (Internal & External)**:
- Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
- Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
**C. Internal (Processes, Products, Regulatory)**:
- Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
- Coordinate with tellers and branch operations staff on an "as is needed" basis to ensure smooth operations, and timely and friendly service delivery.
- Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
- Refer to Manager, Customer Services for any unresolved queries on transactions handled.
- Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
- Ensures compliance to internal service quality standards and compliance to audit requirements
**D. Learning & Knowledge**:
- Possess working knowledge of branch customer service to carry out duties and responsibilities.
- Identify related areas for professional development of self.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
Education and Experience Requirements
- Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- No years of experience required
Required Special Skills
- Excellent oral and written communication skills (including report writing) in English and Arabic.
- Good interpersonal and presentation skills.
- Understanding of the relevant laws, regulations, and practices.
- Ability to make decisions and follow through with initiatives.
- Personal integrity and self-management.
- Planning, organising, and analytical ability.
- Results oriented.
- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
