Senior Officer Operation Support Center

**Business Unit**
- QNB - Qatar**Division**
- Operations**Department**
- Operations**Country**
- Qatar**Closing Date**
- 25-Dec-2026

**About QNB**:
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Job Purpose Summary**:
The incumbent will handle Applications, Documentations relating to Trade Finance, Corporate Action and Payments in accordance with rules and regulations in a way that supports the business and ensures timely processing with high level of customer service quality.

**Essential Duties & Responsibilities by Dimensions**:
**A. Shareholder & Financial**:

- Perform daily balancing of the related suspense/ transit accounts and notifying the Supervisor of items that have not yet been cleared for initiation of timely follow-up in this regard, and thereby help avoid any losses to the Group on account of such transactions.
- Implements KPI’s and best practices for Senior Officer Operation Support Center role.
- Adhere to set Key Performance Indicators (KPIs).
- Ensure that the information disclosed is complete, accurate and in accordance with the confidentiality rules.
- Act within the limits of the powers delegated to the incumbent.

**B. Customer (Internal & External)**:

- Liaise with QNB clients Corporate in order to meet their needs in a timely and accurate manner.
- Build and maintain strong and effective relationships with all QNB Corporate clients and the other related departments to achieve the Group’s goals/ objectives.
- Liaise with counterparts, customers and other internal and external parties, as applicable.
- Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
- Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

**C. Internal (Processes, Products, Regulatory)**:

- Request proper transaction approvals RTA’s for all related Trade Finance transactions following up pending approvals/documents with all related departments.
- Deal with clients on routine operational issues relating to handling of documentations and enquiries for issuance, amendment, payment of demands and cancellation and handling of documents.
- Communicate with clients for transactions relating to Bank L/C’s. Release documents, advices relating to clients.
- Prepare and submit reports to the Manager-Operations Support to monitor the pending documents, transactions awaiting client’s collection from the Help Desk to ensure timely handling.
- Keep abreast of changes in International Chamber of Commerce/ relevant, URDG, UCP and ISP 98 pertaining to letters of guarantee and bills for collection, and local international laws and regulations affecting the trade finance operations.
- Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.
- Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.
- Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).
- Constantly strive to reduce/minimize all kinds of errors while