Help Desk Tech

**Requisition #**: HELPD003731

**Job Title**: Help Desk Tech (H)

**Location**: Al Udeid Air Base, Doha, Qatar

**Clearance Level**: Active DoD - Secret

**Required Certification(s)**:

- DoD IAT Level II Certification.

**SUMMARY**
Agile Defense has an immediate need of hiring a Help Desk Technician to work at Al Udeid AB, Qatar.

**JOB DUTIES AND RESPONSIBILITIES**
- Provide Help Desk support to the end user on a variety of issues.
- The Help Desk support shall identify, research, and resolve technical problems for end users.
- Support creating, tracking closing, updating and resolving help desk trouble tickets. Perform domain account administration and management.

**QUALIFICATIONS**
**Required Certifications**
- DoD IAT Level II Certification.

**Education, Background, and Years of Experience**
- Associates degree in Computer Science or related field; or 2+ years of Help Desk support experience and 2+ years of experience in Computer/IT hardware support (experience may be concurrent).

**ADDITIONAL SKILLS & QUALIFICATIONS**

**Required Skills**:

- Ability to work independently and as a team
- Ability to brief colleagues and leadership
- Excellent customer service skills
- Ability and willingness to learn
- Ability to work in a high energy environment

**WORKING CONDITIONS**
**Environmental Conditions**
- Typical office environment.

**Strength Demands**
- Sedentary - 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

**Physical Requirements**
- Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

**_ About Us_**
- Agile Defense provides leading-edge Digital Transformation solutions to support and advance our customers' mission. We deliver innovative and high-quality services to our customers worldwide through an empowered and engaged workforce. _
- Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. We believe several attributes are the root of our very best employees and extraordinary culture. We have named these attributes “The 6 H’s” - Happy, Helpful, Honest, Humble, Hungry, and Hustle. _
- **_Happy_**_: We exhibit a positive outlook in order to create a positive environment._
- **_Helpful_**_: We assist each other and pull together as teammates to deliver._
- **_Honest_**_: We conduct our business with integrity._
- **_Humble_**_: We recognize that success is not achieved alone, that there is always more to learn, and that no task is below us._
- **_Hungry_**_: We desire to consistently improve._
- **_Hustle_**_: We work hard and get after it._
- These Core Values are present in all our employees and our organization's aspects. Learn more about us and our culture by visiting us here.**_COVID-19 Vaccination Requirements_