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Patient Relation Representative- Arabic

3 weeks ago

Doha, Qatar LEADING MEDICAL CENTER Full time

Provide feedback to patients and families regarding their concerns and complaints
- Provide patients and families with information on hospital services, procedures, and protocols
- Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers
- Respond to patient inquiries regarding physicians and services
- Create and maintain liaison with insurance companies to inquire about payable or paid claims
- Analyze and interpret patient account data and facilitate payments
- Post patient demographic and financial entries into the predefined hospital database
- Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
- Teach patients to use healthcare equipment on their own or in a home environment
- Assist patients with problems associated with hospital registration and admission
- Compile financial data and perform financial analysis assessments of uninsured patients
- Provide support by establishing payment arrangements for uninsured or underinsured patients
- Ensure that all concerns and complaints are directed to the concerned personnel within a hospital
- Perform crisis intervention duties with a view to facilitating resolutions
- Schedule meetings with patients or family members and ensure that the corresponding physician or hospital staff’s availability
- Effect change within the hospital system to ensure that patient experience is enhanced
- Suggest improvements to present hospital systems in a bid to make the system more workable
- Provide feedback to patients and families regarding their concerns and complaints

**Education**:

- Bachelor's (required)

**Experience**:

- Patient Relations Rep.: 5 years (required)

**Language**:

- Arabic/English (required)